Refund and Returns Policy

1. General Policy

At corego, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

• The item must be unused, in its original packaging, and in the same condition as when delivered.
• Returns are accepted within 30 calendar days from the date of receipt.
• Digital products, personalized items, and clearance merchandise are non‑returnable unless they are defective or not as described.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

• Refunds are processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Shipping charges are non‑refundable unless the return is a result of our mistake.
• If the returned item is found to be used, damaged, or missing parts, we reserve the right to deny the refund or charge a restocking fee.

5. Exchanges

Exchanges are handled as a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact and shipping information at checkout.
• Inspect the product upon delivery and report any issues promptly.
• Comply with the return instructions and include the RMA number on the package.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486
Address: